Shipping policy

Where we ship Esther Tech Shop currently ships to addresses within the United States, including all 50 states. We do not ship internationally at this time. Processing time Orders are processed within 1 to 3 business days of being placed. Orders are not processed or dispatched on weekends or US public holidays. If we are experiencing a high volume of orders, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email. Delivery time Once dispatched, orders arrive in 8 to 12 business days. Our products are shipped from our supplier network, which is why delivery takes longer than a domestic warehouse would. We state this openly so there are no surprises — please factor this timeline in when ordering for a specific date or occasion. Shipping cost Shipping is free on all US orders. There are no handling fees and no surprise charges at checkout. Order tracking As soon as your order ships, we email you a shipping confirmation containing your tracking number and a tracking link. Please allow up to 48 hours for tracking information to become active after you receive it. If your tracking has not updated in more than 5 business days, email us at estherself24@gmail.com and we will investigate on your behalf. Incorrect shipping addresses Please double-check your shipping address at checkout. If you notice a mistake, email us within 24 hours of ordering and we will correct it. Once an order has shipped we cannot redirect it. If a package is returned to us because of an incorrect or incomplete address provided at checkout, we will refund the order minus any shipping costs we incurred, or reship it once you cover the reshipping cost. Lost or missing packages If tracking shows your package as delivered but you cannot find it, please check with members of your household, your building manager, and any safe or alternative delivery locations first. If it still does not turn up, contact us within 7 days of the marked delivery date and we will help resolve it. If your package is confirmed lost in transit, we will send a replacement or issue a full refund at no cost to you. Split shipments If you order multiple items, they may arrive in separate packages on different dates. You will receive tracking for each shipment. You are never charged extra for split shipments. Customs and duties Because we ship only within the United States, US customers are not charged import duties or customs fees on their orders. Questions Email estherself24@gmail.com — we reply within 1 business day, Monday to Friday.