Return and Refund Policy
We want you to be satisfied with your purchase. If something is not right, we will make it right.
30-day returns
You have 30 days from the day you receive your item to request a return.
To be eligible, your item must be:
- In the same condition you received it — unworn, unused, and undamaged
- In its original packaging, with all included accessories, cables, and inserts
- Accompanied by your receipt or proof of purchase
How to start a return
Email us at estherself24@gmail.com with your order number and the reason for the return. We reply within 1 business day.
If your return is approved, we will send you written instructions on where and how to send your package. Please do not ship an item back before you have received return instructions from us — packages sent without prior authorization cannot be accepted or refunded.
Return shipping costs
- If the item is faulty, damaged, or we sent the wrong product: we cover the full cost of return shipping.
- If you changed your mind: you are responsible for the cost of return shipping. Original shipping charges are not refunded.
Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us within 30 days of delivery and include a photo of the item and its packaging. We will send a replacement or issue a full refund, including shipping — your choice.
Items that cannot be returned
- Items returned more than 30 days after delivery
- Items that are damaged, worn, or missing parts for reasons not caused by us
- Items returned without prior return authorization
- Gift cards
- Sale or clearance items marked final sale at the time of purchase
Exchanges
The fastest way to get a different item — for example a different smart ring size — is to return the item you have, and once your return is approved, place a new order for the item you want. Contact us first and we will guide you through it.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved.
If approved, your refund is issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
If more than 15 business days have passed since we confirmed your refund and you still do not see it, email us at estherself24@gmail.com and we will follow up with you.
Order cancellations
You may cancel your order for a full refund at any time before it ships. Because orders are dispatched quickly, please email us within 24 hours of placing your order. Once an order has shipped it cannot be cancelled, but you may return it under the 30-day policy above.
Contact us
Esther Tech Shop
Email: estherself24@gmail.com
Response time: within 1 business day, Monday to Friday